Work the Today queue

Open /admin/today at the start of your work session. Today gathers items that need attention, including replies, due tasks, upcoming meetings, proposals, approvals and system problems.

Work one item

1. Read the item's reason and due date. Open its linked record to check the latest context.
2. Take the offered action: respond, review an approval, complete a task or choose a later date where snooze is available.
3. For an approval, inspect the exact proposed change. For a message, check the recipients and full body before approving a send.
4. Check the result. Refresh the queue if needed and confirm the item is resolved or has a specific next step.

Completing a task records that the task is done. It does not prove an email was delivered or a customer accepted a proposal. Check the relevant action result when work involves an external service.

Decide what to do first

Use urgency, deadline and the stated reason together. A customer waiting for a promised response may need attention before an undated internal task. If you postpone work, leave a date and enough context for the next person to continue.

Ask AI can help summarize the underlying records. Review the evidence before accepting its recommendation.

When the queue looks wrong

• An item remains after you act: inspect the saved record and refresh. Do not repeat an external action just to clear the row.
• A refresh fails: the page may retain the last successful queue. Check its age before relying on it.
• Nothing appears: confirm the workspace and loading state. An empty queue is not proof that every connected system is healthy.

Use Setup Center for connection problems and Activity to inspect recorded changes.